Forum Discussion

edearing's avatar
edearing
Just joined
28 days ago

Can't Link Virgin Media O2 ID to Virgin Media Account - Email Address Error

Trying to link Virgin Media O2 ID to my Virgin Media account, both setup with the same email address, but I get the following message.

We’ve found your Virgin Media account - However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

I have see a lot of posts regarding this issue and none of the "fixes" have worked.

Thanks.

4 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    28 days ago

    Hi edearing 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the issue you're having 😔

    What's happening exactly when you confirm the full e-mail address your Virgin Media account is currently registered to?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • cdurrant's avatar
      cdurrant
      Just joined
      28 days ago

      Hi, I have the same problem as edearing. 

      My Virgin Media account is linked, or says it is, to an old non existent email address, although I login, or used to, with my current email address.

      So, when I try to link my Virgin Media account with the Virgin Media 02 ID, which is linked to my 02 account, it give the same message as described by edearing.

      "We’ve found your Virgin Media account - However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

      If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to."

      So, you go in a loop and never login to VM as it kicks you to the linking page, which doesn't work cos the email address to a 20 year email account i used to use.

      Cheers

    • edearing's avatar
      edearing
      Just joined
      28 days ago

      Hi Daniel,

      I was just following the steps to write them down for you and it worked. I can now access my account.

      Thanks

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        27 days ago

        Hi edearing, thank you for your response. That's great to hear.

        If you have any further issues or queries, please don't hesitate to contact us.

        Regards,
        Daniel