Forum Discussion

JamesM68's avatar
JamesM68
Just joined
10 days ago

Can't link Virgin Media Account with Virgin Media O2 ID

Hello,

I recently signed up for Virgin Media Broadband and am getting an error message telling me the email on my Virgin Media account is registered to a different email address to the one I used for my Virgin Media O2 ID. However I have used the same email for both and without being able to link the accounts I cannot access any account details online.

I signed up for a Virgin Media O2 ID without incident but when I try to link this to a virgin media account I get the following message: 

However this is not true, both accounts use the same email address. If I try to input the (correct) email address I get an error message and a limited number or retries before it presumably locks my account.

Please can you help me register and link the accounts. I currently have no way of accessing the Virgin Media App or Parental controls etc.

Thanks,

James

 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 days ago

    Hi James, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with linking My VM to your VM O2 ID. This is something we're aware of but will need to raise an IT ticket to the relevant teams. 

    I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,