My dad can't seem to link to his Virgin Media 02 account.
We've been trying for over 2 weeks and no reply from Virgin Media.
We've created an O2 account but when we try to link to Virgin Media account, a message appears that the password isn't verified.
I've tried Bing and Chrome.
I've set up a Virgin Media O2 ID with my Gmail account. When I log in with this email and select link to my Virgin Media account, my blueyonder email comes up and when I enter the password an error message appears 'password not verified'. I've tried the new password and the old password and neither work. Is it possible to send a temporary password for the blueyonder log in?
Forum TeamThanks for coming back to bb1950. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
It's only on the Web browse. I don't have a smart phone so no app
Forum TeamThank you for that information. Have you been able to try via different web browsers?
^Martin
Yes, the issue is my password is not verified and when I try entering the security information, its not accepted either.
Forum TeamHi bb1950,
Thank you for your post and welcome to the community.
We're very sorry to hear about the issue with your online account.
We can certainly look to assist with this for you.
Can you confirm if this is happening on both the app and web browser version?
^Martin
Hi SS_1234, have you tried this: [Solution] to VM linking problem | Virgin Media Community - 5655949
My dad has submitted 2 IT tickets and a complaint via webchat, but he's not had any response and he's not had access to his account now for 3 weeks and not 1 response from Virgin Media.
Forum TeamHi SS_1234
Thanks for coming back to us. If there's been no response as of yet, it means the team are still working on this and will be in touch with him when there is a resolution/update.
If you can either, get your Dad to post on our Forums and then we can help, as it's an account holder only issue, or call us on the numbers given above, we'll be able to check.
Hi
I am the account holder and I'd really appreciate assistance linking my account to my Virgin Media O2 sign in.
It's been over 3 weeks since I've been able to access my account!
Thanks
The link doesn't give any information on how to verify the password. We've set up a Virgin Media O2 ID but when we try to link it to the virgin media account, an error message appears stating Can't verify password??
Forum TeamHi there SS_1234 , thanks for getting back to us.
Sorry to hear that your dad still link the online accounts. And for any inconvenience this may be causing. As we'd need to speak to the account holder, we'd ask that your dad reaches out to us from his own profile. Alternatively, he can call on 0345 454 1111 from any other network. Or 150 from our landline service.
Regards
Lee_R
This making a new password? try a longer upper/lower case and numbers
We've followed all the steps and when we try to link the new Virgin Media O2 to his Virgin Media account,an error message that the password can't be verified appears. No information on to verify the email.
Forum TeamHi SS_1234
Thanks for posting and welcome to the community. Sorry to hear your Dad is having issues.
Please see here - https://www.virginmediao2.co.uk/help/identity for further help.
