Can't link accounts Virgin Media has a typo in my email

Hi there

I'm a long term customer that has been unable to login to their Virgin Media account for months and I am constantly hitting a brick wall in trying to get it sorted.

It seems the way to login to the account has changed in the last year, some new method of linking to an Id and it is this that is causing problems.

I try to login to the virgin media account and am told I need to link my existing account. I enter my email account the Virgin Media account has been linked to for many years and am told by the login process that the Virgin Media account isn't linked to this email. It is and it always has been.

I am asked a series of questions about account number and area code and others to identify me. I answer these and am shown an email address the Virgin account is currently linked to. Incidentally this is the correct email I entered before, however, for some reason Virgin Media have it ending in .co rather than .com. I'm guessing this is the problem.

This means I am stuck. I can't get a validation email to go out to the email address Virgin have incorrectly assigned (because it's trying to go to .co and not .com) and I can't link the correct email because they've seemingly incorrectly spelt it on my records.

I've been sent around the houses with this query for months now and am getting nowhere. I've tried different browsers and the app to no avail. Just to clarify logging into my account has never been an issue using the correctly spelled email address until this change of login process came in. I have no idea how Virgin Media have managed to cause the typo unless it is something to do with the old form and field length.

Sorry for the long post but I have no idea what to do. I can't even complain as the link to that just sends me down the broken login route anyway.

Can anyone by any chance advise of any ways I can either get this sorted? The online chat hasn't been helpful when I've tried to explain the issue.

Kind regards and all the best