Can't access Virgin account.
I'm a new customer to Virgin, and your website & app don't work! And haven't for the 3 weeks since i set my ID up.
I have a Disney+ activation link i can't access. I can't view my bills, my account details, anything! The only pages that work are the ones that divert to a webpage to try and sell you more products!
Pretty much every page just states 'oops, looks like somethings gone wrong our end, try again' or just freezes.
Given that i'm new to Virgin, and have already spent over 3hrs on the phone trying to resolve the fact that Virgin didn't get my order correct, now i can't access any pages on your app or website to activate services i have purchased. i'm contemplating leaving. It's clear to me, coupled with Virgins 1.3/5 Trust pilot score, that this company is not run properly. I'm also aware that they are under investigation for a number of issues
Looking at these pages and online it's clear that this is a common issue. Why on earth is it not being acknowledged or fixed?
