Forum Discussion

DPOTTS's avatar
DPOTTS
Joining in
22 days ago

Cannot sign into my Virginmedia account

After shutting down my computer this morning, and then restarting it, I have been trying to sign in to my Virginmedia account.  I have not been able to do so. I have tried two browsers.  Safari eventually came up with an error page saying there was a security issue.  When I then tried to sign in from the Virgin media community page I was told that my postcode and surname were not recognized as having a Virgin media account. 

Can anyone assist me?

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    22 days ago

    Hi DPOTTS 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing with your mailbox. We’re aware that some customers are experiencing intermittent issues with their services. We apologise for any inconvenience and are working to fix this as a priority.

    Our apologies.