When I try to link my Virgin Media account to O2 it fails for some reason. Spent ages on the phone being passed from Virgin customer service to O2 but still not resolved. Thanks to this I can no longer access my O2 account details either on line or via the O2 app. Any help appreciated
No can get my email and password verified OK but the last page asking for date of birth and post code are not accepted. I get the message cannot recognise details! I have changed via O2 my O2 email to match my Virgin email because it would not recognise my Networld email address. Currently I cannot acess my O2 app or O2 on line because it wants to link my accounts
Forum TeamThanks for the update on this carrot02. So that we can assist you with the missing details we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
