Cannot ccess my accouint

I still use my blue yonder address to access Virgin my media.  I had trouble getting is accepted and was then told to change my password.  I had at least 8 attempts to change it . every one was unacceptable., in the end I just logged off.  I am an 81 yr old and  disabled.  can you advise me what to do.  .I am really getting  tired of trying and if the matter is not resolved I shall cancel my account and move to Sky..