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brigantia's avatar
brigantia
On our wavelength
8 months ago

Cannot ccess my accouint

I still use my blue yonder address to access Virgin my media.  I had trouble getting is accepted and was then told to change my password.  I had at least 8 attempts to change it . every one was unacceptable., in the end I just logged off.  I am an 81 yr old and  disabled.  can you advise me what to do.  .I am really getting  tired of trying and if the matter is not resolved I shall cancel my account and move to Sky.. 

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    8 months ago

    Hi brigantia, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue with resetting your password. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,