Forum Discussion

nicholasbell03's avatar
nicholasbell03
Joining in
2 years ago

Cancelled Virgin Media - But had a payment taken off the next month

I cancelled virgin media with an agreed cancellation date of 28/12/2023. However, I've just seen I've been given a bill for January and had a debit order go off my account.  What is this about?  Wo...
David_Bn's avatar
David_Bn
Forum Team
2 years ago

Thanks for reaching out to us on our Community Forums nicholasbell03, and welcome back!

I'm sorry to hear of the issue with the billing of the services, beyond the disconnection date.

I'd be happy to look into this for you, to offer some clarity into the billing on the account and have this resolved for you.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn