Forum Discussion

Seanb1986's avatar
Seanb1986
Joining in
4 days ago

Cancel order

This is unbelievable I placed a order for broadband a week ago, then my current provider gave me a better deal no more than a few hours later, so phoned up virgin contacted them via live chat had a whole commotion, but was told it was cancelled.

today I have been sent a email saying a engineer is booked for next week to come to my home, I sent them a email saying I have cancelled the order.

NO ONE HAS LISTENED NO ONE HAS HELPED I HAVE CANCELLED THIS ORDER 8 TIMES NOW!!!

please for the love of god someone help me and cancel this order this has been a nightmare, I have had people from virgin telling me why do you want to cancel you can cancel after the 14 days if you don’t like, NO I WANT TO CANCEL and remain with my current provider.

what is wrong with this company!!!

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello Seanb1986,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Virgin Media order and that its not yet been done despite your numerous requests. We're not able cancel your order from here on the Community Forums team. Please contact our pre-install team on 08000521734 and they'll be able to get your order cancelled.

    Kind Regards,

    Steven_L