gbgb1212
2 years agoJoining in
Can only access my old account on My Virgin Media site
I moved homes about a month ago. During that process, I had to close my previous Virgin Media account and sign up for a new account. Now, when I try to sign onto my Virgin Media account with my email it takes me to the old (closed) account and I can not view any information for my new account.
I am also currently abroad and can not call customer service and the chat bot is of no help.
Is there a human in the Virgin Media IT dept that can help me? I need to pay my bills on my current account.
HELP!