Forum Discussion

EJ72's avatar
EJ72
On our wavelength
5 months ago
Solved

can i change my main email as its been hacked?

my email account has been hacked and i would like to stop using  this account and change the name slightly on it. can i do that?

  • EJ72's avatar
    EJ72
    4 months ago

    I just want to say an enormous thank you to Kath as, she has been so patient and kind to me on this issue  which has been annoying and frankly worrying. I managed to get the issue sorted and updated my account with a secondary account and stronger password which i had generated for me.

    I couldn't have solved this without the help from Kath and well done to her...thank you

3 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi EJ72, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your email address has been hacked. You're not able to edit an email address once it's been created and we no longer offer new email accounts so it won't be possible to amend it. 

    If you're an existing customer, we can help to recover access to make the email address safe again though and you can find tips on how to keep your email safe here. In order to help further, I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • EJ72's avatar
    EJ72
    On our wavelength
    4 months ago

    I just want to say an enormous thank you to Kath as, she has been so patient and kind to me on this issue  which has been annoying and frankly worrying. I managed to get the issue sorted and updated my account with a secondary account and stronger password which i had generated for me.

    I couldn't have solved this without the help from Kath and well done to her...thank you

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi EJ72,

    Thanks for sticking with me via private message. 

    I'm glad I was able to help get everything sorted for you and put your mind at ease. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,