i can connect to virgin media but not to my virgin media for some reason it works fine on my mobile and i can connect to all other web sites it states that virgin media have closed the connection ive tried all other things like rebooting hub and laptop ive cleaned the cache and everything else is it the hub or my laptop thanks for any help
Hello whichever
Sorry to hear of the connection issues, we appreciate you raising this via the forums.
Just to confirm, is it the online account you're struggling to connect to using your home connection but is fine when using mobile data. Is the 'Virgin Media have closed the connection' the only error you get?
Do you have another device you can use via your home network to see if this is due to the network or the device? Are you running any VPN's on the laptop and does turning these off help resolve the issue?
Hi Robert not using any vpns the only error is the one I'm getting I don't have another device to use its just I cannot access my virgin media on my laptop its OK on my mobile have tried everything no trouble at all getting Internet pages
Hi whichever, thank you for your response.
Have you tried accessing the My Virgin Media website on various different browsers on your laptop? If so, can you please confirm which ones?
Regards,
Daniel
I just would like you all to know that unfortunately I have tried everything to resolve this issue of not being able to access my virgin media and now I cannot get Google on my laptop so I really don't know what else I can do
Thanks for coming back to us whichever.
The hub does appear to be online, with a solid connection so far today and for most of yesterday also.
How are things looking this morning?
Are you only using the two devices on the connection?
How does the laptop work when connected via an Ethernet cable?
Thanks,
David_Bn
none of them work its still the same
Can you please make sure pops up are allowed.
Is that browser fully updated also?
Are any other websites not working or is just this one?
browser updated no problem with other web sites but online shopping gives me the same message when i try to py thats sainsburys
Just like to say to everyone who tried to help the problem was my hard drive that has now been fixed
Hi whichever,
Thanks for letting us know :).
We're happy to hear the issue is now resolved.
If you have any further questions, please pop back to us and we'd be happy to help.
Take care.
