Forum Discussion

Hayden100's avatar
Hayden100
Joining in
2 months ago

Cable needs burying

I need help in getting a cable buried.

VM have sent engineers out twice who have both advised that a specialist would be out later the same day as they can't bury the cable. 

Obviously these specialists have never been out and we are now 10days into a life without broadband.

How can I get this rectified?

The Webchat and telephone customer service team haven't been able to help and just keep sending regular engineers out.

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Hayden100,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the exposed cable. 

    I am happy to take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

    • Hayden100's avatar
      Hayden100
      Joining in
      31 days ago

      Hi - Can you advise on my next steps as above please?

      Thanks