Forum Discussion

Hayden100's avatar
Hayden100
Joining in
17 days ago

Cable needs burying

I need help in getting a cable buried.

VM have sent engineers out twice who have both advised that a specialist would be out later the same day as they can't bury the cable. 

Obviously these specialists have never been out and we are now 10days into a life without broadband.

How can I get this rectified?

The Webchat and telephone customer service team haven't been able to help and just keep sending regular engineers out.

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    17 days ago

    Hi Hayden100,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the exposed cable. 

    I am happy to take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin

    • Hayden100's avatar
      Hayden100
      Joining in
      16 days ago

      Hi - Can you advise on my next steps as above please?

      Thanks