My contract expires in April 2024 and I will not be renewing as I will be leaving the property. My wife will be staying at the property and I would like her to have her own account with virgin. Can this be done and can she look to start the change prior to my contract expiry date. Can I monitor my oldemail address for a period as she would need a new one?
Help appreciated, thank you.
Hi Mikesue126
Thanks for posting and welcome to the community.
You'll need to give thirty days notice to cancel and the process is the new account holder would need to go three months no service before being eligible to be a new customer.
In relation to your email, I'd advise migrating everything over to a new email asap, as it should only stay active for a period of 90 days.
Where does it state I have to give 30 days notice when my contract expires? Why does a non customer have to wait 90 days to take out a contract with you?
Mikesue126 wrote:Where does it state I have to give 30 days notice when my contract expires?
You will find most companies (including Sky) require either 30 or 31 days notice to cancel an account.
Section N of the Terms & Conditions < here >
N. Other ways to end this agreement
1. In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice. You can provide notice and end this agreement under this provision by:
1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/ callcosts. Call costs from other networks and mobiles vary); or
2. writing to Virgin Media, Sunderland, SR43 4AA.
2. If you end this agreement in accordance with paragraph N1, you must pay any outstanding charges (including usage charges and line rental) up to the end of your 30-day notice period.
