Billing Questions Contacting Virgin media by telephone

Question

Today I tried to contact Virgin Media by telephone using both 150 and 0345 454 1111 on a billing question. All options led to a request for the number of a touch screen mobile telephone. I do not have a touch screen mobile.

The billing question was satisfactorily answered using webchat.

Does this mean someone like me (80+) cannot speak directly to a person on billing matters.

auldsousider · Answer

Hi Matt. As I have stated above the billing issue was clarified. The issue I had now was the means of contact. Your means of contact are designed by the young and able for the young and able and assume your customers have all tech gadgets. If a customer fails to be like that it is too bad for them. I think that Tuesday query was my first such one in nearly 30 years. I will not bother again. Please end this conversation. All the best to you.

Carley_S · Answer

Sorry to hear you feel that you're not able to contact us for support.&nbsp;
We'll be more than happy to assist in any way we can here should you need. Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.

Cardiffman282 · Answer

I imagine pressing a physical number key for numbered options would still work&nbsp;

auldsousider · Answer

Thanks for replying.All the numbered billing options eventually lead to the request for a mobile number.

Alex_RM · Answer

Hi auldsousider,
Thanks for posting and sorry to hear you had some trouble getting in touch. I've had a look at things from our side and can see you've been able to get in touch now.&nbsp;
If you do need help with anything else please let us know.
Alex_Rm

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Billing Questions Contacting Virgin media by telephone

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