Are Virgin trying to lose customers? New contract "offer" through the roof. Where next?
Hi gcfalco
Regardless of the price increase email you do have the right to cancel due to the upcoming end of your current minimum contract. It's actually ideal to contact VM when within the last 30 days of the minimum contract period to either negotiate a new deal or cancel. If you wait until the end of yuor minimum period and then palce 30 days notice you will be paying full price during that period.
"saying my new bill is now the full £146 (plus in due course the 3.9% + inflation). "
The full bill price is effective from the date your current discounts end.
This "full bill price", is the non discounted you would have been paying for your package, and will be increased due to the price rise on either April or May 1st - the date that takes effect will be indicated on your email detailing the price increase from VM
"But they also said their "best deal" for me is £160/month!!!"
That would be the price of a package comparable to your current package (after the price increases) without any discounts.
If you leave VM then your VM email address(es) should be closed 90 days after your leaving date.
All calls go through the same IVR system which passes the call to the first available agent, irrespective of where they are located.
I'm afraid there isn't a direct line to UK agents, however there is more likelihood of speaking to a UK agent if calling around 8am when lines first open and are least busy.
When calling select option 4 (thinking of leaving us) which is Retentions, they are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.
Do your homework first and price up similar deals with other providers. Also determine what you actually need from VM. Do you need the current level of speed? Also look at if you need a new mobile sim. VM now have the Volt packages which double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed .
Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place your cancellation with that team.
