Are code

I signed up in November as got 3 months free, so I never needed to come on the site or the app, but the technician did set it up when he was at my home fitting the router. Last week they tried to take the money on the wrong date and it got cancelled. I've been trying for over a week to speak to someone. I spoke to people on the virtual chat here because both the app and site says my password is wrong(even though it was a stored password and that means I definitely did set my account up) and won't send an email to reset password. The online chat people were unable to get into my account, so I tried re registering but I don't know my area code, it's not on my welcome pack and I haven't had a bill. I've never had so much trouble trying to pay a bill in my life. Who sets the area at a number and then gives customers no way of finding the number? You can't speak to anyone on the phone, the computer tells you to log on(even though I told it I had technical issues and couldn't go online just to try to speak to a human). Yous get the date wrong and then won't let a customer speak to anyone to change it? What am I supposed to do? Just leave it and let you take me to court? All my chat logs asking to pay will be on your system, so that would be funny.