Agreed new contract - but not implemented
MY ISSUE
- I made a new agreement with VirginMedia on Feb 18th of this year (and received email confirmation)
- The updated service has not been implemented
- I am now being billed at a far higher rate, despite a new agreement being in place
- I have spent about 20 hours on the phone, webchat and whatsapp trying to resolve this
- Nobody has any visibility to what is going on and I am passed around
- Three times, I have been told to wait - 7 days - 15 days and it will appear - nothing has happened
- They say they have called me back to discuss - no calls received, and apparently nothing on their system to say why they 'called back'
I entered into an agreement with VM and expect it to be honoured.
If the situation were reversed and I decided not to follow through with the agreement, VM would cut me off, and take me to court to collect the debt. But in this situation, I am now paying substantially more - and the new agreement is being completely ignored.
How can I get some resolution to this?
