Thanks for the response, my whole contract renewal has been a complete nightmare when all I wanted to do was renew what I already had at a competitive price. It has taken me several calls / chats and several different contract issues to hopefully get to where I have agreed to be, but yet to see it confirmed.
Back to your point, I had Netflix as part of my old package and new. For some reason I then had two further subscriptions one for the remainder of 2024 and one for the start of 2025, exactly as you suggest. I have hopefully resolved this by virgin media agreeing to remove these additional subscriptions as I am already paying for one within my agreed contract.
The whole renewal process has been a nightmare with Virgin even switching off all of my services at one point, then charging me maximum price for all my services despite issuing an agreed contract, charging me on my bills two months in a row for the wrong amounts. Trying to resolve these issues is very difficult.I await to see if my package is reflected correctly online as agreed as at present it shows the wrong bill and the wrong contract!
Thanks for the update. We're glad to see that you've been able to get help with this matter. Apologies for it not being a great service as we'd expect.
If you need anything further please let us know. We're always happy to help.
Regards
Nathan
