Adding email account to phone

Question

I have been trying to add my ntlworld.com email account to my Samsung A71 phone. i have followed the instructions on the phone, used the IMAP/SMTP options & checked the settings are correct but I am struggling with the correct password asked for the email. Should the password be the 4 word one generated by the Virgin change password option? I am still receiving emails to this account on my laptop & tablet but just cannot add it to my phone at the moment. Am i doing something wrong?

Dave

Sabrina_B · Answer

Hi DCH19501 👋.
 Thanks for reaching out to us, sorry to hear of the issues that you are facing with adding your mailbox to your phone. Have you tried this link that may be able to assist you on adding your mailbox to your phone 👉 Samsung Email Settings.
 Let us know how you get on.
 Sabrina

Graham_A · Answer

DCH19501. Yes you will need to use the four word generated app password on your phone app.&nbsp; The username is your full Ntlworld email address not the third party username for the account. (The third party username is only required for the My Virgin Media account and for VM webmail)

goslow · Answer

When you are setting up an email program on a new device, you use your NTLworld email address and the app password generated from 'My Virgin Media' (below)

https://www.virginmedia.com/help/broadband/manage-email-settings

Server settings are the ones from the link above

DCH19501 · Answer

Hi Sabrina, did you get my reply from earlier today?

Robert_P · Answer

Sorry DCH19501, we can't see any other replies? Were you able to follow the steps outlined in the link provided by Graham_A to help resolve the issue?

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Adding email account to phone

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