Accepted contract renewal on 30th October. Still not been actioned 2 weeks later

I can confidently say the your online renewal is lost, gone for ever.

VM will claim they have no record of you renewing.

The good news is a Moderator will pick this up (hopefully), and as you have the pre-contract documents they should be able to offer you a deal at a higher price but offer you credit to match the price.

This is what happened to me anyway, my argument was that I wanted the deal I was offered and not have to rely on credit being added. 

VM could not do this so I decided to leave. 

I hope you come to a suitable resolution. 

Hello biglkev

Sorry to hear of the renewal issues experienced, we understand the concern and confusion this is causing and appreciate you taking the time to raise this via the forums.

We're aware of an issues with automatic renewals, due a system problem some weren't added automatically and these are currently in the process of being added manually. As you can imagine, this is causing a delay in the deals being added but the team are working through these as quickly as possible.

Contract renewal confirmation has been received today. However, the pre-contract paperwork advised "Netfix Standard" plus, the website also advised "Choose this deal and keep your current Virgin Media plan without losing anything." Unfortunately, a mistake has been made as Netflix are now advising I am on Netflix Standard with ads. Therefore, I have lost a level of service which is not what I was sold.