biglkev
8 months agoJoining in
Accepted contract renewal on 30th October. Still not been actioned 2 weeks later
Like many others on this board, I too accepted a contract renewal. Accepted at 8.52am on the 30th October for a "keep your package the same and lose nothing" deal. I instantly received the pre-contract emails. Two weeks later and no sign of an email or letter to confirm the new contract is in force. I have received a letter advising my contract is coming to an end and monthly price will rise significantly. Any help would be apreciated. The Chat links are not working on the "my account" page hence me reaching out on here.