I closed my contract with VM back in June since I left the UK. I had about 100 quid worth of credit on the account and it still wasn't refunded.
Called them a few months ago, they told me that they send a cheque to my home address (when I told them I'm moving out ). Then again, they told me, ok, will refund via bank transfer.
Question. VM, where is my money? Thanks
Forum TeamHi happyclover thanks for your post although we're sorry to hear of your concerns raised here.
Usually, a bank transfer is only something we can do if the Direct Debit is kept active, if the Direct Debit isn't active then a bank transfer isn't possible under normal circumstances
Let's see what we can do here though so please expect a PM from me to arrive shortly and respond directly when you can.
Many thanks
Hi, haven't received a PM.
Forum TeamReally sorry regarding both the Private Message and the refund queries. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
So, updates on the situation.
I closed my account since I moved abroad ( VM was notified ). Then they sent a cheque to the old address ( I can't get it, I moved abroad ).
And they cannot give a refund via bank transfers. Only cheque. Imagine that...
So the only option VM provide is to send a cheque to someone in UK, that's it.
Where can I complain
Forum TeamHi there happyclover
I can see you're now in a PM with a member of our team, we'd ask that you continue to chat with them there so they can advise further for you.
Thank you.
To chat for what if they said they can't help?
Forum TeamThanks for coming back to us happyclover, we can get a complaint raised for you from here, would you like to do that?
Kind Regards,
Steven_L
Yes please, would like to raise a complaint. You offer me no technical possibility to get my money back.
