Forum Discussion

clarmrrsn's avatar
clarmrrsn
Tuning in
24 days ago

3 complaints in a row Completely Ignored by VM.

Hello Sorry to say this is my second negative post in a few days on here, and it's regarding the complaints process....again.   I called again yesterday and spoke to a wonderful lady called Hayley,...
goslow's avatar
goslow
Alessandro Volta
21 days ago

Often the nonsensical VM complaints process just serves as nothing more than a mandatory requirement to get you to the ombudsman.

Use the timescales and process below

https://www.commsombudsman.org/our-process

Feedback on here, from those who have used it, has been that it is an accessible and fair process.

You may need to collect evidence (such as call recordings) via a DSAR

https://www.virginmedia.com/help/dsar