Forum Discussion

beamust's avatar
beamust
Just joined
3 days ago

Virgin Media is a Scam

I've been on various calls and emails with you for over a month. Someone is using my email address to set up their account - this is a huge violation of GDPR for me (and for the scammer frankly, as I can see their bills). I've lost years of my life being passed from one useless agent from call to another. Raised several complaints with your Data Security team on email but they're equally as useless. You should know better in 2025.

If anyone not incompetent works for this company, do put me in touch with them. I want all of my personal data removed from your systems. I am taking legal action.

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    2 days ago

    You don't say your email password has been compromised, and don't mention being billed for the VM services or your home address being misused. 

    Could this be a case of the VM a/c was created likely over the phone and by error / typo 
    your email address was entered ? 

    If this is what has happened the customer will be equally frustrated as to why they are not seeing any VM communications or the monthly bill summary, this is a topic that is so recurrent on this forum it could do with its own section.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Beamust 👋 Welcome to the community forum! Thanks for posting. 

    So sorry to hear these concerns about your email address being used to set up an account. 

    We'd like to take a few details so we can investigate, and check up on your complaint. I will send you a PM to offer help with this - please keep an eye on your Inbox 📩 in the top right corner of the page. 

    In the meantime, you can also find all the information you need about our privacy policy (including your rights, and how to request your data is removed here 👉 https://www.virginmedia.com/legal/privacy-policy - Head to the section titled 'Your rights in relation to your information and how to exercise them' for the information you will need about getting your personal data removed. 

    We can return to this public thread with another update when possible. Thanks for your patience and co-operation whilst we offer further help. 🌞