Forum Discussion

KrisB84's avatar
KrisB84
Tuning in
12 months ago

Smart Security preventing access to Google Drive

On our WiFi network my family were unable to access Google Drive using different devices but I was able to, only by disabling Smart Security could I resolve this for them. Is this a known issue?

Google drive
Smart Security

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  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    This is perhaps the 5th report in less than a week of "Smart Security" blocking access to commonly used websites.

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    DNS interception by ISPs (and traffic interception by Apple Relay) are points of failure that even more technical customers may find difficult to diagnose / resolve when say a VOIP Phone or CCTV Camera are offline.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for reaching out to us KrisB84, and a very warm welcome to you!

    Sorry to hear of the issues encountered with Smart Security being active.

    Do please attempt a reboot or if possible a pin hole reset of the hub to see if this helps clear the issue experienced.

    Thanks,

    David_Bn

    • KrisB84's avatar
      KrisB84
      Tuning in
      12 months ago

      Hi @David_Bn,

      I did a reboot through the VM Connect app yesterday evening, then activated 'Smart Security' again and the issue does seem to have resolved, thank you. However Smart Security had been off since Monday so I can't say if it resolved a different way in the meantime.

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        12 months ago

        Hi KrisB84,

        Thank you for the update. Are you able to enable it and then test to see if the issue remains?

        Thanks,