I've got the exact same problem as this person.
Can't accept cookies | Virgin Media Community - 5638605
I want to cancel my engineer appointment but the cookies buttons do nothing, so I can't cancel my appointment.
Test it for yourself here.
https://www.virginmedia.com/help/how-to/broadband/manage-appointment-fault?utm_source=braze&utm_medium=sms&utm_campaign=cable_cus_sms_82245_52007_engvisit_order_confirmation
I too am trying to cancel an appointment. Those links did not work for me, and when I tried to talk to a human, a bot refused to accept my password information, which was typed correctly, leaving me unable to pass Virgin's security tests. Prior to this, a bot had sent me a link detailing how to cancel my engineer's visit to my mobile phone, but my phone was unable to open the message. I was not given the opportunity to receive the link by e-mail instead.
Dealing with Virgin is destroying the will to live. It's difficult to imagine that anyone could create such a user-unfriendly site and help procedure.
Forum TeamHi Stephenpounder 👋 welcome to the community forum! Thanks for joining this thread.
Sorry to hear you are having some difficulties cancelling an engineer appointment! I appreciate this must be frustrating if you've tried the links provided.. Apologies about this! If you are ever having difficulties cancelling an appointment via My VM, the fastest way to get support is via any of our direct contact methods (as response times can vary via the community forum depending on staff availability and operating hours.) You can speak to us via;
Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp: 07803089684
Just in case you are still needing help - I will send you a PM to confirm a few details and help get the appointment cancelled for you. If you can please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible.
Thanks for your patience in the meantime! 🌞
Looks like the site has been 'fixed'.
Forum TeamHey willrenny, thank you for reaching out and a warm welcome to the community we are sorry to hear you cannot cancel your appointment.
Normally you can change this on your online account, so we are sorry to hear this doesn't work for you because of cookies.
Let me send you a DM so we can change / cancel this for you.
