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Coye's avatar
Coye
On our wavelength
2 years ago

Capgemini ?

The above subject phoned my landline today saturday 20 Jan 2024 did not answer the number was 0345 454 111 ? then they ring my mobile so i answered but i did not say anything and listened i heared a woman saying she was from virgin media i hung up , Why am i recieving this call in the first place i do not recall asking virgin media to call me back last time i spoke to them  im not happy one bit with this , It sounds very suspect that virgin media calls customers out of the bue it does not happen even my bank does not call me so why am i recieving this call ,  

 

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    VM outsources its sales and support services to dodgy outfits (forum staff will use the term "trusted partners") like Capgemini which operate subcontracted backstreet boiler room call centres in developing countries staffed by poorly paid and trained staff with a rudimentary grasp of English and next to no autonomy. I am guessing your discounted contact's minimum term is coming up. 

    • Coye's avatar
      Coye
      On our wavelength
      2 years ago

      Thanks for viewing and relying appreciate it , contract is fine and has a long way to go its just out the blue call which i find suspect hope someone can give me a reason plus i dont trust the call centre they have !

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Coye thanks for your post here although we're sorry to hear of the concerns you've raised here.

        We can confirm that number is ours, but if you wish to not receive marketing calls you can amend your contact preferences via your My Virgin Media account here.

        We hope this helps!
        Many thanks