BT cold call stating my internet has changed to public use
I've just received a call from a man claiming to be from BT. He said my internet had changed from private to public access. Told him I didn't believe him to be genuine but he insisted he was & would call back later, after I had time to check with Virgin.
Can anyone confirm that this is a scam?
Thank you
hcaitch wrote:I've just received a call from a man claiming to be from BT. He said my internet had changed from private to public access. Told him I didn't believe him to be genuine but he insisted he was & would call back later, after I had time to check with Virgin.
Can anyone confirm that this is a scam?
Thank you
Yes, this was a scam call.
BT has no crossover links with VM that would involve BT calling VM customers about their VM connections. This was just the opening line of the scammer's script. The scammer's info suggested you were a BT customer (maybe based on your telephone number) or just made a guess and the scammer got it wrong.
VM does not make tech support calls to customers out of the blue in that way either.
The scammers will certainly call again. They may well vary their storyline next time and claim to be VM if you previously told the scammers you were a VM customer. When they do call, just hang up on them without talking to them.
If you think you need to talk to VM for any reason, place an outbound call yourself to one of the recognised VM support numbers.
