virginmedia.com emails

Hi for the past 4wks I’ve contacted VM technical team which I must add is a complete headache trying to get through as when you ring up it just sends you on a loop to the point where you want to throw your phone against the wall in frustration!! After eventually getting through to someone all you get is “a ticket has been raised and someone will get back your with 3-5days” and guess what !! Nobody does !! 
today I spent just over 2hrs on the phone trying to keep calm, I spoke to someone from technical, then they put me through to someone who tried to sort my emails out remotely and failed, then I was told it was a password issue so sent back to technical and guess what ? They have once again promised that someone will get in touch with me in 3-5 days !!! 
All I want is access to my virginmedia.com emails that I have had for years. 
Is it really that difficult to sort out ? 
Stuart