Virgin Media has changed the protocol for allowing third party's access to our email account.
I have spent hours, honestly hours, trying to describe our friend in India that my VM email account using Windows Mail and Thunderbird will not hold, or accept an account. Indeed, I must have torn my hair out 40 times over the past year trying to find out why my password is refused. He/she has never been able to solve it, even when the phone call runs past 30 minutes and my patience limit.
The solution is on an earlier page, but I have lost his post, so this is the solution.
"If you change your password in MV Media-Account Settings-Account details, you will not be able to access the Account via an email client. Email access now requires a specific password to do this which can be generated in the MyVM-Account Settings-Account details-Mailbox app password management". It is near the bottom.
I thank this man or woman a thousand times. VM should send a clarification to every member, in understandable English, of the solution to a problem that must infuriate just about everyone in Virgin Media.