Forum Discussion

sleeves1's avatar
sleeves1
Joining in
2 years ago

Virgin Media has changed the protocol for allowing third party's access to our email account.

I have spent hours, honestly hours, trying to describe our friend in India that my VM email account using Windows Mail and Thunderbird will not hold, or accept an account. Indeed, I must have torn my hair out 40 times over the past year trying to find out why my password is refused. He/she has never been able to solve it, even when the phone call runs past 30 minutes and my patience limit.

The solution is on an earlier page, but I have lost his post, so this is the solution.

"If you change your password in MV Media-Account Settings-Account details, you will not be able to access the Account via an email client. Email access now requires a specific password to do this which can be generated in the MyVM-Account Settings-Account details-Mailbox app password management". It is near the bottom.

I thank this man or woman a thousand times. VM should send a clarification to every member, in understandable English, of the solution to a problem that must infuriate just about everyone in Virgin Media.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Yes, the Email forum section is full of similar tales of woe.  Personally, I do know about the changes, but it was never advised to me by VM.  It's only because I have been reading the Email forum section that I knew about it.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Yes I wish I never clicked the generated password option as now you can't set your own😟along with never being able to use VM Email as sign in

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      It almost seems as if VM want everyone to ditch the email system and go elsewhere for their email services.

      Oh, wait, I've already done that ! ......  🙂