Forum Discussion

Jagruti1's avatar
Jagruti1
Joining in
2 years ago

Virgin Hub 5 and TP Link Port not connecting

Hi my whole house is connected to Cat 5 cables - virgin hub is connected to a TP Port (24 ports), the port has ethernet cables running to the various rooms.  I used to have Virgin Hub 3 which was connected to the TP LInk port and everything was working fine - alarm, house lights, the virgin TV box apps (netflix etc).  Last week the wifi was not working (mobiles and ipad), but the hardwired items continued working. Virgin said I need to upgrade my hub. Today I received Virgin Hub 5, so I transfered the connections across from hub 3 to hub 5.  Since switiching everything across my WIFI is working but everything hard wired is not working.  Its like Hub and switch doesn't talk to each other, I have tried different internet cables and still no luck.  How can I fix this?

39 Replies

Show More
  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Seeing the network configuration of a device that does not work would be very instructive.

  • philiplawry's avatar
    philiplawry
    On our wavelength
    2 years ago

    Connect my Philip_SP9 PC to the TP-LINK switch using an ethernet cable, run ipconfig /all and share here?
    Yes, I can do that. Will be two hours or so.

    • philiplawry's avatar
      philiplawry
      On our wavelength
      2 years ago

      Connected my Philip_SP9 PC to the TP-LINK switch using an ethernet cable, Hub-5 is connected to the switch too. Here is ipconfig /all

      PS C:\Users\Phili> ipconfig /all

      Windows IP Configuration

      Host Name . . . . . . . . . . . . : Philip_SP9
      Primary Dns Suffix . . . . . . . :
      Node Type . . . . . . . . . . . . : Mixed
      IP Routing Enabled. . . . . . . . : No
      WINS Proxy Enabled. . . . . . . . : No
      DNS Suffix Search List. . . . . . : cable.virginm.net

      Ethernet adapter Ethernet 4:

      Connection-specific DNS Suffix . : cable.virginm.net
      Description . . . . . . . . . . . : Realtek USB GbE Family Controller #2
      Physical Address. . . . . . . . . : **:**:**:**:**:**
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes
      Link-local IPv6 Address . . . . . : fe80::2a2c:1bf8:1d5f:cd7d%4(Preferred)
      IPv4 Address. . . . . . . . . . . : 192.168.0.18(Preferred)
      Subnet Mask . . . . . . . . . . . : 255.255.255.0
      Lease Obtained. . . . . . . . . . : 26 March 2024 19:31:11
      Lease Expires . . . . . . . . . . : 27 March 2024 19:31:08
      Default Gateway . . . . . . . . . : 192.168.0.1
      DHCP Server . . . . . . . . . . . : 192.168.0.1
      DHCPv6 IAID . . . . . . . . . . . : 352378956
      DHCPv6 Client DUID. . . . . . . . : **:**:**:**:**:**-**:**:**:**:**:**-03-90
      DNS Servers . . . . . . . . . . . : 194.168.4.100
      194.168.8.100
      NetBIOS over Tcpip. . . . . . . . : Enabled

      Wireless LAN adapter Local Area Connection* 1:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
      Physical Address. . . . . . . . . : **:**:**:**:**:**
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes

      Wireless LAN adapter WiFi:

      Connection-specific DNS Suffix . : cable.virginm.net
      Description . . . . . . . . . . . : Intel(R) Wi-Fi 6E AX211 160MHz
      Physical Address. . . . . . . . . : **:**:**:**:**:**
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes
      Link-local IPv6 Address . . . . . : fe80::b904:67a:9ada:aca0%6(Preferred)
      IPv4 Address. . . . . . . . . . . : 192.168.0.168(Preferred)
      Subnet Mask . . . . . . . . . . . : 255.255.255.0
      Lease Obtained. . . . . . . . . . : 26 March 2024 17:28:02
      Lease Expires . . . . . . . . . . : 27 March 2024 19:30:43
      Default Gateway . . . . . . . . . : 192.168.0.1
      DHCP Server . . . . . . . . . . . : 192.168.0.1
      DHCPv6 IAID . . . . . . . . . . . : 86534965
      DHCPv6 Client DUID. . . . . . . . : **:**:**:**:**:**-**:**:**:**:**:**-03-90
      DNS Servers . . . . . . . . . . . : 194.168.4.100
      194.168.8.100
      NetBIOS over Tcpip. . . . . . . . : Enabled

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    This time the device appears to be connected via Wi-Fi adaptor as well as via Ethernet.
    No DHCP issues here.