hi i have recently been having problems signing in to virgin media on my iPhone.
i press safari. then google. type in virgin media sign in. press my virgin media.accept essential cookies only then this page appears
not the page for me to enter my email address and my password. when i press sign in nothing happens.
any help to rectify the problem will be appreciated
All I can say is that:
1) on my Android phone and on my Windows laptop I use this link to sign into My Virgin Media Account.
https://www.virginmedia.com/my-virgin-media
That takes me to the page you have posted. When I press "Sign in" it takes me to the page where I enter my VM email account user name / or VM email address.
Or if I want to sign straight into my VM webmail account I use this link
That takes me to the page where I can enter my email address.
2) If those are not working for you I would suggest switching to using Safari's Private Mode. See here for details of that:
https://www.electronicshub.org/go-incognito-in-safari-on-iphone-ipad-mac/
If it works in Private Mode that suggests there is a corrupt VM cookie in your Safari browser and deleting VM cookies from the browser usually cures the problem and you can go back to using Safari as normal.
Coenoby
tried both email links above with no joy also tried in private mode same problem.
the only way i can enter my email address now is on oauth.virginmedia.com
then i type in my email and password. then it says set up device authentication and i say no continue with password. it then takes me to virginmedia.com and i accept essential cookies only and then back to the screen i posted firstly, i press sign in and nothing happens. im stumped
also i have just noticed after doing all that if i go to mail.virginmedia.com in my favorites it takes me to my inbox and i can read my mail as if im already signed in.
then if i press the red virginmedia symbol in the top left corner it takes me to virginmedia.com and a blank screen. strange?
thank you so much i will give it a go and post any progress on friday
