Hi, ITV1 +1 is displaying in a 4.3 format and has been for a few days now. I have rebooted the box and checked the settings nothing changes the ratio. The info banner displays as 16.9 on the channel though. Any help would be much appreciated.
Hi kb1
It's a known issue. Either keep checking the /service-status page for any updates, or click on the "Get issue updates" on that page..
The page is currently showing:-
A problem identified and an engineer has been dispatched
ITV+1 may be displayed in the incorrect format at the moment.. We are sorry about this, our engineers are looking at fixing this as soon as possible.
EDITED to add - some customers are seeing the same issue on other +1 ITV stations (ITV2/3 and 4)
I had the same problem, I fixed it by going into Settings>Audio&Video and changing 4:3 handling from Pillar box (recommended) to Full mode. I hope this helps.
JaneMagill That doesn't actually solve the underlying problem it just provides a work around to give you a full screen view of part of the original view.
