Hub 5 Firmware Upgrade
Had a Firmware upgrade pushed out this morning at 00:17 Service was resumed about 6 minutes later according to my Router emails.
Now at LG-RDK_7.6.15-2306.5
No idea what the changes are however as I use modem mode.
Forum Discussion
182 Replies
No. He explained it to a certain degree and I am now running on the version that broke it. It seems related to the config applied after the firmware.
I think the magic bullet is removal of the VM configuration.
Simply it would be turning OFF EEE by default. Hence Managed Switches. But also check the setting on your hardware.
They rolled out EEE ON in the US and calculated they saved the grid several GWatts of power, by putting users devices into a low power state. This is why they are so keen to implement it.
big-luap wrote:They rolled out EEE ON in the US and calculated they saved the grid several GWatts of power, by putting users devices into a low power state. This is why they are so keen to implement it.
Yes I posted thinking that might have something to do with that.
Whats lronic is we say what the problem is and VM is like no they must be wrong🤐
It will get to the point where only 0.5m cable will work to which you use a switch and at that point more power is needed then if it worked using just the hub for a device 10m away
Did you take notes of the software versions to make a record of what was being tested & if it worked ?
Personally, I think this will need to be resolved by Liberty Global first. Once done, VM can "wallpaper" the fixed firmware and roll it out.?
I received contact from the mods and they referred me to the VM tech team to look deeper into this. Sriram, their engineer, wanted to figure it out. I spent quite a while reconfiguring my network to replicate the problem for him yesterday.
The problem manifested the moment I plugged in my previously used unmanaged switch.
Sriram pushed a new firmware update and tested several settings. Eventually he was able to get it working. I believe he removed the VM configuration that is applied to the router.
He then rolled back the firmware, which obvious broke things again. Finally he removed the configuration and managed to get it working with the firmware update that broke it in the first place.
Now, here's the comical element. After working around the issue at my own expense and spending a lot of my own time helping VM diagnose the issue, and after being promised an escalation by the complaints team and not hearing from for over a week - after being promised a response in 72hrs, I chased them again today. They have increased their compensation offer to £46, still blaming my equipment. Yet, as recent as yesterday I was assisting them to help them diagnose their own problem.
I'd find it funny if I'd not already invested so much into their problem already.
maybe this is VM way of compensating for the hub 5 being too fast then the hub 4 so that all the people that want a hub 5 no longer sees the point🙄
Do we have any idea when this will be rectified? All my devices connected via the lan ports, including my pc in the 2.5gb port 4 and connected on cat6 cable, seem to be capped at 100mbps when i check the connected devices in the hub5 settings. Wifi speeds are great
You say your PC is connected to the 2.5 gig port, does the PC have a 2.5 gig capable adater, check the adapter settings? Is EEE disabled? Is is a direct cable connection, ie not via any other components 10/100/1000 which could limit the speed? Speed via the top 3 Ports should be in the region of 960 mbit/sec. The 2.5 gig port is currenty broken by the firmware update. So unless you have a managed 2.5 gig switch which allows you to turn off EEE. I would advice not using it. Try doing a cable connected speedcheck using the VM suggested site, as this test the speed to the Hub and the internal speed - https://samknows.com/realspeed/
So I "fixed" it the same way as other people here have - by spending money. I bought a TP-Link B550 router because it has both a 2.5Gb WAN port as well as multiple 2.5Gb LAN ports, I switched Virgin Hub into modem mode, connected the new router to the 2.5Gb port on the Virgin Hub, everything works, and I have full 1.2Gbps on my Gig1 connection again.
It's an absolute disgrace that Virgin hasn't even acknowledged this issue though, we shouldn't have to buy managed switches or expensive routers to get around a firmware defect like this.
Actually they have, was contacted by support, to try a newer firmware update, which did not solve the problem. I tested it in various configurations.
I also had a Managed 2.5 Gbit switch delivered later in the day, which when connected to the 2.5 Port solved the problem. Then in the early evening they changed me back to the current firmware, I then had to do the 30 minute reset via the phone app for everything to be working again.
I had an engineer out to look at this and, naturally, they were unable to fix it. VM's support were not any help either.
I ended up spending a lot of money and found that the TP Link unmanaged network switch - 8 port works. It was trial and error. It was the third one I tried and was pure luck that it worked. I had no idea about it being the EEE until I found/was directed to an article about the port breaking due to the firmware update. The engineer pointed me at it about a week after his visit. At least he cared.
I am now raising a complaint because I've had to spend way too much money to get a working network.
Have been discussing this for the last few weeks on Discord, with the nerds from a leading PC magazine. To Negate the Energy Efficient Ethernet, you need a Managed switch, to prevent devices being switched to a low power state. You also need to check the Ethernet device on your PC / Laptop has EEE turned off. I got 2 switches that came supplied with this off by default. A 8 port 2.5 GBit one (£99 less £60 refund for an unmanaged I returned) that is connected to the Hub5 2.5 port & a 16 port 1 Gbit one (£64 the one I relplaced was transferred to the other end on my 20 meter cable runs to replace a 4 port switch) connected to port 2 of the hub. I route traffic according to the speed of the devices in use.
It is my choice to spend the funds, but the upside of this, is I can now get download speeds, that I am paying for, after 18 months of 960 mbits max. Even though I had a PC with a 2.5 Gbps port connected to the 2.5 Gbps port on the Hub 5, via a 2.5 Gbps un-managed switch :-
"I am now raising a complaint because I've had to spend way too much money to get a working network"
While I totally sympathise with you I think it’s will be a waste of time and effort doing a complaint. VM guarantee you a broadband connection and they have fulfilled their part of the contract. Time and time again it has been mentioned on the board that in no way do VM support and equipment connected to their connection that they have not supplied.It was working just fine and it was VM that broke it. Not me. Clearly there is a fault and I wasn't asking for them to support non-standard network equipment.
It is ludicrous to suggest you cannot use an unmanaged switch. It's the simplest of simple networking device.
Besides, I did complain and have been offered some recompense. Not enough when all is considered.
They also have contacted me to discuss a fix. I think it's pretty clear that if they're fixing it then it's broken and they have a duty of care to offer the service they sell, and that means providing an operational 2.5gbps RJ45 port.
Is there any update on this? Even an acknowledgement by Virgin that it's an issue?
I managed to sort it by plugging the network cable into the 1G port in the router. I spent ages trying to figure this out, not impressed with Virgin. Hopefully, they will fix the issue... Check out my story here
