Hub 5 Firmware Upgrade

It killed mine with an Un-managed switch.

Purchased a managed switch EEE off by default

Firmware was updated to a test version no difference.

The app stated I need to do an reset - failed - try again in 2 hours.

Firmware was rolled back

Did another reset - working with Managed 2.5 Gbit switch since 8th March @ 9.20pm,

Uptime so far 2 days 14 hours 43 mins (I have a plugin in my browser that monitors the connection)

Had a replacement hub, Speeds prior to the firmware being updated. Now I am back to 940 max.

"This will look great on  ISPreview UK - Top Broadband ISP Internet Service Provider Information Site"

Mark Jackson (Editor in Chief) is now looking into it! So watch that space,

Can be fixed by using a Managed switch between the hub and your network device, I got a 9 port 2.5G from Amazon, info is in the thread.

In almost all cases ziggo in the Netherlands roll out the upgraded firmware as soon as the vendor publishes it, else shortly after. During deployment in December ziggo customers noted that this firmware broke switches due to energy efficient Ethernet. This was raised and picked up by ziggo staff who communicated they are working with the vendor for a resolution. Whilst Virginmedia waits several months they don’t seem to factor in any other carrier who’s deployed prior to them (which is most). 

Google translated ziggo forum site:  its really not like this couldn’t have been avoided. 

Not just Router mode, mine is on out of the box settings. 

So buy a managed swith for about £60 if you want the 200mbits back.

Whilst possible with some of their customised virgin only product “in house kit” this device is used across other cable companies outside the UK. The firmware is administered by the vendor. The UK version issued by virgin also has all of the backgrounds and themes of the other ISPs, it just picks the right theme from the memory. The firmware’s actually the same. Per the cable docsis standard providers have to update the modem / gateway themselves, to avoid customers running old firmware with security weaknesses that newer firmware generally resolves. However the individual ISPs can test the firmware feedback to the vendor and take a decision to reject if it breaks core functionality. Generally ISPs should engage in knowledge sharing to ensure say virgin sees a specific attack against their hub, if another provider abroad has the same hub, they’d ideally be informed to be on the look out via this means. It also helps to pickup bugs such as this. 

It’s just shoddy coding by sagemcom, inadequate vetting by virgin, and much of the same. I can see why so many use modem mode. Coming from sky, plusnet, BT, TalkTalk and Vodafone (hate negotiating prices at end of contract so just leave), I never, not once had any of these firmware issues in all the years - starting with my first router from BT in the noughtees (think hub 2) that had a built in voip phone. 

Ironically sagemcom supply the BT Hubs and you don’t see sagemcom making these errors on BTs kit. I remember when I got the virgin hub 5 DHCP was broken, it couldn’t give all my devices IPs (granted I have smart bulbs etc which do add up but it wasn’t an issue on my prior ISPs kit). 

I considered calling to inform them of this issue with the port, but then I thought about the last call I had, where they told me “Sir. You are wrong,” when asking why a mystery £5 setup appeared on the bill (setup for what)? & still not able to get the WiFi pods approx a year later (included in the package) - despite raising a complaint last year (which concluded “you need to call”). Fabulous! 

Another job well done. 

you may only notice problems if you use the 2.5Gbit port for devices with a port of the same speed, ie a PC.

do you use any cabled network devices faster than 1G connected via the 2.5G port? 

Do you have any devices that operate above 1 Gbit? If you only use Wireless you wont notice as they are not fast enough, unless WiFi 7 Newer PCs have a 2.5 Gbit ethernet port.

just checked on my PC it is already disabled.

If I connect to the 2.5 Gbit port my PC displays No Connection,

if I move the cat6 cable to a 1Gig port I have internet. 

Sadly customer services says this shows it working in their test, but they can see it is not working if I change to the 2.5 port.

As I have a connection via a Gig port they marked it resolved.

So far, I have completed 3x 20 minute resets via the app & a power off reset.

Yesterday, the 28th, I had 524 dropouts, I would be online for 11 second max before it dropped out again. 

Got the update this morning and it broke my network card too 🙄

I'll try your suggestion.

Always EEE seems to be the course of problems...  

are you using a Hub 5? the problem firmware is LG-RDK_7.6.15-2306.5 which turns on EEE. which nobbles the 2.5G port. 

Now at LG-RDK_7.6.15-2306.5.  Update occurred 2am last night.

You are a lucky man sir. it fouls up port 4, great if you're a Gig1 customer.