Forum Discussion

schphase's avatar
schphase
Tuning in
2 years ago

Anyone with a Starlink Account

Hello

So I have a new Starlink for our motorhome and I cannot log into my account to manage it via my Virgin Internet connection

I have a Hub5+ and the only way I can sign in is to disable the 5+ firewall.

With the firewall on I get this reply at the log on screen (on any browser)  

COULD NOT VALIDATE YOUR REQUEST. PLEASE TRY AGAIN LATER.

With the firewall off all works as expected

Do I need to ask Starlink if I need to open a particular port ??

 

TIA

 

2 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    Thats just how the hub rolls in router mode you should use modem mode and a better router

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    With the firewall disabled NAT is still operational and your connection safe to use
    while you sort out the Starlink Account.