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karimhawkins's avatar
karimhawkins
Joining in
11 months ago

Re: Move virgin box to another room

We need to move our second TV box from an upstairs bedroom to the newly converted garage.  I have read here that we can book an engineer to do this at a cost of £25, however I have been unable to get through to do so using the methods posted.  Faults does not put you in a queue if you fail to select an option - it cuts you off.  The online Chat function is not working on my PC nor my mobile.

Is there some other way to do this, or could someone from Virgin maybe send me a link to book as I've seen in other posts?  Thanks!

4 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    11 months ago

    Call in early - 08.00 - you should get through quickly.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 months ago

    Hi karimhawkins 

    Welcome to the community forums

    Sorry that you've not been able to speak with the team regarding your request to relocate your TV box. 

    I can see that we've already responded to you on another thread you created on the same issue, please continue to be supported on your other thread and we can get this sorted for you at our side. 

    We do ask that members do not create multiple threads on the same concern/query so that we are able to support within one space more quickly and efficiently, This also helps other members who might also have similar issues, find the answer and full support in one thread as well. 

    • karimhawkins's avatar
      karimhawkins
      Joining in
      11 months ago

      I posted a reply on another thread but it never appeared there. I therefore assumed the thread had been closed to further comments, so started a new thread.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        11 months ago

        Hello karimhawkins and thanks for getting in touch.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
        Kind Regards,
        Steven_L