As you can imagine, with costs such as energy bills rising fast, our running costs are increasing too. So, to make sure we can keep giving you the service you expect, the price of your package may be going up. If you have been contacted and want to find out more, click below.
From my experience any new discounted deal is a new contract with its associated RPI increase next year, unless you can negotiate that away as well which some have.
Anyone else been hit with a price rise of 27%? My contract was £33 basic tv phone and 100mb bb. I have just been informed it is rising by £9 to £42 which is an increase of 27.3% I'm pretty shocked. Tried calling, moved to text, then to whats app and two hours later I've barely spoken to anyone.
ClaireKestrel wrote:Anyone else been hit with a price rise of 27%? My contract was £33 basic tv phone and 100mb bb. I have just been informed it is rising by £9 to £42 which is an increase of 27.3% I'm pretty shocked. Tried calling, moved to text, then to whats app and two hours later I've barely spoken to anyone.
Based on FULL package price not a discounted deal one. Usually RPI + 3.9% of that.
I asked to move to broadband essentials as we dont use tv or phone (tv pack is freeview anyway) and I was told I couldn't. still waiting on whatsapp.
I received my letter today…..48% increase and I was on a contract until sept 24!
You must have a very generous discount off the full list price of your bundle.
Can anyone confirm if ‘this’ package/deal that I’m on will be subject to a price increase meaning I will receive and email/letter detailing such any day now. Not bothered if the price increase is deferred or anything - just trying to organise new provider start date based on guessing receipt of my ‘right to cancel contract due to price increase’ notification.
If prices are to rise on the 1st April 2023 the notice should be prior to that date,4 to 5 weeks will not give any notice, I have not had my own notice yet, but would like to know if it is 13.8% or more than that for 02 services, I have a monthly rolling contract which is not a fixed period so would like to know how much it will increase. (I do not have volt or mobile 02).
It seems unusual that VM impose a large price rise but then allow it to be removed or reduced if you negotiate. So the price is variable, not fixed with customers on different rates for the same package dependant on what the sales team will offer to stop you leaving?
I presume they will rake in more money, but will also loose some customers who will consider switching to get a cheaper deal or choose to use the new mobile 4g or 5g.
Virgin Media price increase 2023: what can customers do? (uswitch.com)
My own rise may be £11.33 per month, a huge rise.
Looking at one post of a bill similar to mine, I am already paying a lot more than others, so it is costing me an extra £34 per month for anytime calls, but I have not taken a fixed contract.
landline phone
If you switch services, I presume you then would loose your landline/phone number unless it can be transferred/ported to a new provider via open reach cables if that is possible.
As the home phone number is widely used that could be an issue, or start to ditch using a landline number as most calls now go to mobile, I now get few calls on my landline but use it to ring out a lot.
The alternative is to just use mobile phones, but as service calls often last for long periods with music, a landline is more convenient and probably cheaper.
Can virgin provide the landline as a stand alone service or only with broadband, mine is not hub connected yet, but all landlines will eventually need a hub.
I am looking at options for the future which may involve a house move as well, so do not want to fix anything so will stay on monthly rolling providers to avoid exit costs.
The other option would be to install a BT landline phone with or without broadband, and use mobile broadband 4g or 5g via a router for home wi-fi, but not sure which provider to choose, I will look at costs.
If I switch to essential broadband plus. Will I loose my volt benefits?
neilied wrote:If I switch to essential broadband plus. Will I loose my volt benefits?
Hi neilied
The info below is from https://www.virginmedia.com/legal/essential-broadband
5. If you transfer to an Essential broadband plan, you will be ineligible for any future new customer discounts if and when you decide to transfer. Our Essential broadband plans are not a qualifying product for Volt benefits. If you are currently receiving Volt benefits and you transfer to an Essential broadband plan, your 02 SIM Volt benefits will continue until you recontract. On recontracting, you will not be eligible for any Volt benefits. Any discounts that you enjoyed on your previous plan prior to taking an Essential broadband plan will not transfer over to your new Essential broadband plan and if you ever transfer off your Essential broadband plan on to another plan, any discounts that you accrue whilst on your Essential broadband plan will not transfer over to that new plan.
6. Any add-on or inclusive services that you are receiving on your current package will be transferred to your Essential broadband plan subject to any eligibility conditions associated with those services. This may result in services being removed or in new charges being incurred by you for services previously discounted or waived.
7. If you currently have an Oomph bundle that includes a mobile SIM, you will need to transfer your SIM to one of our current 02 SIM only tariffs or cancel it . If your Oomph bundle includes a Freestyle handset agreement, this will be unaffected by a transfer to an Essential broadband plan and your monthly payment will need to be paid as normal.
what happens to your email when you switch broadband your provider-
good advice here-
I learnt years ago (the hard way) NEVER to link your email address, something you wont want to change, to a provider, who you are very likely to change.
In other words go to a broadband provider for broadband and an email provider for email.
It's quite simple.
Sorry to sound like a smart @rse, but it's a mistake many people (including myself) make. In my case it was O2.
Thanks for the advice, I do have other emails.
I have set up an auto-forward from my virgin email to a gmail alternative today in case I switch in the future.
I do agree it makes no sense to tie an email to a broadband supplier and virgin media no longer supply new emails now.
Each broadband supplier has their own rules if you cancel, some allow 90 days,others 12 months and some allow you to keep the email.
So an email used for 20 years could stop working and therefor wise to not link emails to broadband suppliers.
I will wind down my virgin email, not used much as I use gmail.com and outlook.com now.
