Deceit
Two days ago I rang 150 to say I wanted a cheaper package as my bill was rising extortionately. I also wanted to cancel my home phone as it is not needed. I was told I had to keep my phone to get a cheaper contract and my bill would be under £50 per month. I have looked at the emails attached docs and find that the bill rises every few months. This is despicable, underhand behavior and I'm now looking for a new provider. I am in my late 70's and feel my non techie knowledge was taken advantage of. I am reporting this to the communications Ombudsman.