Have no odea what my new monthly cost will be on renewal.
On 6th August I went online to renew my contract and was offered my existing package at £43 per month which was confirmed by email. 4 days later on the 10th, I received another confirming that I had agreed to the same deal but priced at £77 per month. I spoke to the web team and was told they couldn't help me but could do me a new deal at £53 per month. When I refused I was told to call. I did that and was told that the deal didn't go through - despite the fact I have confirmation of the contract and start date confirmed over email. I asked to be escalated to a superior and was instead forwarded to the retention team who told me that she could see the deal but the web team take 14 days to process which is why it isn't showing up but failed to explain why I have a second email with a different price (which is the price currently attached to my account). I explained that I needed definitive confirmation of the price in order to agree to continue with the service but was told that she couldn't do that unless I did a new deal with her at £53 per month. Now I am forced to wait until the next bill to discover how much they wish to charge me and fear that I will be without broadband - 3 of us use it to work from home when I refuse to pay their inflated price. I need confirmation of what the new contract price is before the end of my contract so I can make an informed choice about whether to switch providers, to ensure that we maintain connectivity. Please tell me there is someone at Virgin that isn't just commission grabbing and can actually help me before I just go elsewhere and bin this equipment.