Adding Sky Cinema - the frustrating hoops
So I've just renegotiated my Sky Tv and Broadband package for the next 2 years which starts on the 19th Dec. Very happy with that. Now as we've done over several years is add Sky Cinema over the xmas period as a rolling contract, cancelling it in the new year because it wont get watched really then. Normally I can add this via the virgin box, but it states "technical issue" which i put down to the contract crossover. So I start the webchat. Explain clearly I want to just add sky movies as a rolling contract cost Agent: great news we can add sky movies to your package for £xx how does that sound? Well given how your £xx cost is almost double what I will be paying - the answer is no. It soon felt that the webchat route was not helping as we were regularly having this tussle about what I wanted. So try the phone route "So i can see your contract expires in Jan 26" "Nope, just renewed it" "Oh yes i see that, so what i can do is add sky movies to your package and it be £xx a month for 24 months" "No, I dont want sky movies for 24 months" Turns out when we finally got to agree what it is I wanted, the agent couldnt do it and had to pass me to retentions "Thanks for waiting, I see your contract expires in Jan 26" *sigh* "no, ive just been through this rigmarole with the first agent..here is what i want (spelling it out clearly) Once again I had to dodge the "adjust your pavkage for 24m" discussion Net result is they still cant add it on, as there is one work order on my account and they cant add sky movies as a rolling ct until that work order is complete on 19th Dec. I mean talk about over complicating things. Virgin should have the ability to have two charges on an account - the contractual terms and then any bolt ons that are added by the customer. In the end had to sack the whole thing off. Absolute waste of time.Missing Sky Cinema
Hi, I am new here. I have recently talked to Virgin Media to renew my contract. i was told that my package would be identical to before and at the same price. The call cut off and I waited for someone to call me back and spoke to a second sales person who reiterated that my package would be identical and at the same price. So ...... we have completely lost Sky Cinema that we had in the last package. I complained during a web chat and I have 2 Complaint Numbers. When I have tracked them, they say that I agreed to the resolution of the problem. This is not true and I still do not have what I was promised. What can I do now ? I am thinking of applying under FOI for audio copies of the phone calls to prove that I was misled. Has anyone done this with VM ? I did it with another organisation and proved I was right ? Lisa