Virgin v6 Set Top Box is completely and totally dead.
On Saturday 27th January 2023, at around 5.30pm, our Virgin V6 Toshiba MQ01ABD100V Set Top Box suddenly died. There was and continues to be no power WHATSOVER. Having rung Virgin 150, we were told by a member of customer service that they could send a replacement set top box, BUT THAT IT WOULD TAKE 3-5 WORKING DAYS to arrive. So almost a week without a service which we pay £46.00 A MONTH. In addition, all our recordings are GONE, never to be seen again Why they don't have an express-type delivery service, I have no idea. And all due to a circumstance which is totally beyond our control.