How can I pay HUGE Disconnection fee ?
We are being forced to leave our home with our 2 very young children after a section 21 due to our landlord wanting to move back in after selling their own home. This is obviously no fault of our own, we are expecting to end up in emergency housing as we have yet to find anywhere else to live with only a week and a half to go so are unable to transfer our service and yet we are expected to pay over £200 early cancellation fee? we would have happily taken our service with us as we have previously had no problems but as we are likely going to be living in a hotel room this obviously won’t be possible? how are we expected to be able to oh over £200 on top of all our loving and storage costs as we have to put effectively our whole house in storage, I just don’t know where they expect us to find the money 😭 does anyone have any advice? Many thanksSection 21 - disconnection fee
We have been issued an unexpected Section 21 from our long term landlord, due to lack of available rental properties and limited finances, we are due to be made homeless in early August, with two children in tow. Council have advised emergency accomodation will be hostel/hotel so we are temporarily moving back in with relatives. They already have Virgin and so we cannot transfer our services. They also do not want to terminate their contract as we do not plan on living there indefinitely. We are being told we will have to pay the remaining sum of contract to disconnect - we don’t have this money upfront and this seems unbelievably insensitive and cruel given we have the stress of being made homeless with two young children. can anyone please help with this?Being made homeless with no fault section 21 notice and still being made to pay cancellation fee
We have been given a no fault Section 21 notice but with the current housing climate we have nowhere else to move other than in with family, with no certainty on how long we will have to live there. Our family already have virgin media services and we are going to have to contribute to the existing bills, including the virgin media contract, but virgin media have told us they cannot cancel without a cancellation fee and are expecting us to pay for our existing contract and that of our family. I cannot believe that they cannot provide any other support in situations like this when people are already struggling, through no fault of their own, especially in a cost of living crisis. We simply cannot afford to pay for two separate contracts and are already in a tricky situation with having to leave our home and uproot our family. I am so disappointed with the service I have received from virgin both online and over the phone, it is like talking to a robot, with no regard for the difficulty we find ourselves in. I would have thought that being loyal customers for the past 2 years and being faced with an unexpected change in circumstances virgin media would try to help and support. Please can some help be provided?