Dispute credit report states default account for Virgin - completely incorrect
I left Virgin in August 2023. I called in advance to close out my account, but since I was under contract, they told me the fee would be roughly the same as keeping the service live for another couple of months. I kept the direct debit open and can see two additional charges for September and October. I applied for a load recently and was denied. I checked my credit file, and it shows that I defaulted on my Virgin Media account 9 months ago for 60 pounds. I don't think this is correct. I never received any bill, paper or electronic, and no phone calls or voice mail. I can't believe that Virgin would handle things this way, and from the forums, this has happened to many people. I need this fixed as soon as possible. Who can help me in this regard?