Billing wrong
When I initially took my contract out the date on it was wrong, I rang up to sort this out within a matter of weeks. I have an email from someone who works at virgin media as proof of this (which states the contract end date is wrong and that I am entitled to a credit for a further 6 months) but shock, I have been charged double and apparently there are no notes on the account so is all my fault !!! Have been with Virgin now for at least 6 years because I love the services they provide however I always seem to have problems when it comes to billing, moving house etc so i feel it may be time to move provider this time!!! [MOD EDIT: Subject title changed for clarity]