Need a bigger returns box :)
Hi All, I have spent a diabolical amount of time trying to talk to a human on Virgin's call lines and its the usual, tiring affair I've had to contend with for years ie I have gotten no where. I need help with equipment returns please as what Virgin have sent is pityful. I have recently moved my mothers home to Sky as Virgin wanted to charge over £100 for her standard package+broadband. I received an email stating I need to return 3 items, the existing Tivo Set top box & the hub and in addition the older set top box which is a huge Cisco Tivo box. A box did arrive but could barely fit the existing equipment in. I managed it and shall send it off this weekend, however I have no box for the bigger Cisco STB. I don't know what to do here. I am currently in a web messaging queue with Virgin and have been for 2hrs waiting for someone to respond 🙂 If anyone could point me in the right direction, I'd be grateful. Honestly, speaking to someone shouldn't be this difficult.