Someone else registered at my address
We have attempted to set up VM internet at our flat (we own the property). However, someone else is registered as a VM customer at the address and claims to still live there. We do not consent to this person using our address and want this account closed down. We have been on the phone with Virgin nearly daily for 2 weeks now and are still nowhere near a solution. We have been sent back and forth between sales and customer service. The other person keeps insisting that they want to keep the account and apparently VM will not do anything even though they do not live at the address and we as the owners of the property do not consent to them using our address. Apparently, there is not even a fraud prevention team that can help us. We really need a solution.