Charged for wrong speed for 18 months!
My 18 months contract was up for renewal so called to see what my options were. We'd always been a 500mb customer and recently upgraded to a VOLT 1Gig package. To my surprise (shock), I was told the maximum speed at my property had ALWAYS been 350mb. This means I've been potentially overpaying hugely for the past 18 months, despite any discount offered. Anyone else experienced this and claimed compensation back as such. I have the documents stating that all of these services were put in place, we even had some guys come over and dig up the road for the 1GIG updated! Thanks, A