Health issues - absolutely vile customer service agent
Hello I have just placed a switch to Sky Broadband due to the absolutely vile customer service agent I have had the misfortune of engaging with. I am in treatment for pre-cancerous cells of the uterus. My bill is overdue and I am paid at the start of the month. I called to enquire as to what I would need to pay in order to keep my services online until I am paid at the start of May, as my priorities have been elsewhere, and was greeted with a customer service agent who was hostile from the off. This was after I had to go around the houses on 5 separate calls as VM make it impossible to just speak to a human being. Your security screening is asinine - is it that difficult to just ask for a DOB like 95% of other companies? When I told your agent due to her attitude that I did not want to speak to her about my health issues and disclosed them, she ignored it and continued to be hostile. I do not think I am special due to the C word. I have looked at your forum and this appears to be a repeated theme for anyone with any kind of vulnerability - I have noted in very recent history a person having issues over homelessness and another experiencing issues with a very elderly parent. You are an absolutely wretched company that would clearly like to simply ride on the back of an established name but ensure it is impossible for any customer to contact you. In this case you should simply establish yourself as an online only service as that is clearly the avenue you wish to pursue. I would rather roll the die and take my chances on speaking to a UK based human at Sky. It is worth the early termination fees. In any case, it was pointless attempting to explain to this useless individual that suspending my services meant that I would be unreachable to medical contact. I have no mobile phone signal in my flat and rely on WiFi calling. The mobile phone provider means nothing. My flat is a conversion of a 200 year old building. The agent instead took great pleasure in, when again being reminded of my health status, that I was being "warned" for swearing once in the context of speaking (ie not AT her). Because again, what is more important is to become argumentative and not follow the slightest context clue. This I presume is rather easy when you have the attitude of someone who clearly despises their job. Or are just not very intelligent. She took great pleasure in being able to disconnect the call when I was asking when I would be called back the next day - again, when asking due to the nature of medical concerns. At every stage of the call - and I do mean from the point of her answering - I was clearly a nuisance. If she hates her job that much then get another one. If I appear hostile it is because I do not think I have ever had the misfortune of speaking to such a truly unlikeable human being in a customer service role. I have worked in a call centre many moons ago. I have dealt with very challenging people and I have dealt with straight up abusive callers. I have not, however, ever encountered a person who thinks it is normal business practice to become verbally abusive to a customer who discloses serious health issues then hang up on them. I knew it was a mistake to continue my service with VM after my landlord released the contract and bitterly regretted the decision instantly. You are a shell of the company you once were.